// SAMPLE DELIVERABLE

The helpdesk that cites its sources

Sample — fictional client data · This is what lands in your inbox

HELPDESK REGISTER — ARBORETUM PARTNERS, LAST 24H

Aug 8, 2026 · 06:00

Request	Resolution	Source	Status
“VPN won’t connect from hotel”	fix steps sent	IT guide §4.2	resolved 6m
Password reset ×3	verified + reset	identity protocol P-1	resolved
Access to finance drive — new hire	routed for approval	access policy A-3	approved by you
“how do I expensify a receipt?”	no doc exists
Laptop running slow	diagnostic script + 3 fixes	KB-22	resolved 12m

Doc gap: everyone asks about expenses, no doc answers it

Fourth expense question this month, and your wiki has nothing — I answered from the bookkeeper’s June email instead. Drafted a one-page expense guide (doc gap DG-12) from that email plus the card policy. Approve it and this question answers itself forever.

Question clustering log · KB gap register DG-12 · draft attached

This is a sample. The real thing runs on your data.

Cited answers, doc-gap drafts, access approvals, password resets — internal IT help without the ticket queue.

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